Outsourcing Tower Maintenance: How Vertix Consulting Helped a Top U.S. Tower Company Achieve its Outsourcing Goals

Challenge: A major U.S. tower company was facing the realities of significant growth that doubled the number of its lit cell towers to more than 17,000. The legacy perspective was that tower climbing for lighting support was a “core differentiator” in the marketplace. However, without significant scaling, the Tower Technician support staff charged with lighting repair and maintenance was unable to meet demand growth, and the company was forced to increasingly rely on third parties to supplement the embedded staff.
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