Our Work

Enhancing Network Management: How Vertix Consulting Helped a Top 4 US Wireless Carrier Increase Its Speed to Deploy 4G/LTE

Challenge: A major US wireless carrier faced unexpectedly slow deployment run rates and deteriorating vendor relationships during a large, national multi-technology network rollout of 3G and 4G LTE for voice and data. The carrier was suffering from a lack of analytics and general visibility into the true roadblocks causing these issues, which made recovery of the program extremely difficult to achieve. (Read More)

Building a New Network Deployment Model: How Vertix Consulting Helped a Top 4 US Wireless Carrier to Self-Perform Key Network Deployment Activities

Challenge: Vertix assisted a top 4 US wireless carrier as it faced a major deployment delay due to insufficient influence by the carrier on key deployment activities. At the time of Vertix’s engagement, the carrier’s ability to influence the speed and quality of deployments was limited due to a pre-existing outsourced deployment model to large OEMs. It was clear that the carrier needed to undergo an organizational redesign in order to move to a self-perform model for significant aspects of cell site deployment. (Read More)

Develop More Efficient Network Deployment Tools and Processes

Challenge: Client was using a state-of-the-art network deployment system, but traveling project managers working at sites with intermittent or no internet access had difficulty updating data while on site or while traveling, yielding out-of-date management reporting. Vertix developed a front-end PC client application to enable off-line use and simplify project manager data entry and reporting.

Result: Significant increase in field productivity and overall program management as data accuracy and timeliness improved dramatically, and project management meetings were able to focus on exception management rather than status updates. Client adopted the tool for all network deployments.

Remote Site Development Outsourcing

Challenge: Client’s site deployment vendor base had become fragmented, difficult to manage, and needed to be rationalized in advance of a technology-intensive expansion and upgrade program.

Result: Streamlined, standardized process using total cost of ownership (TCO) analysis tools improved vendor selection and performance management, saving of over $90M (30%+ relative to base case).

IT Outsourcing

Challenge: Client’s IT organization was facing pressure to reduce its operating and capital expenses while improving service levels.

Result: Developed base case model covering present and future IT needs, RFP and contract with effective vendor management tools realizing $140mm ( 20%) savings over base case. Assisted client in structuring vendor management organization, transition, and performance monitoring.

IT Outsourcing Take-Back/In-Sourcing

Challenge: Outsourced IT application development and testing provider was not meeting productivity and QA requirements, while costs were exceeding the agreed contracted blended rate. Client sought assistance terminating contract and taking the capabilities back in-house

Result: Brought 1,000 previously transferred employees and 400 subcontractors in-house and implemented improved management process achieving significant quality, delivery time and cost performance improvements.

Large Scale Technology Sourcing

Challenge: Client needed to consolidate 15 different business units to reduce costs and release capital to invest in expanding businesses.

Result: Developed shared service model and organizations for Finance, IT, and Customer Care enabling consolidation to 3 business units. Transformation implementation services enabled client to synchronize operational, IT and infrastructure consolidation without disrupting operations.

Organizational Restructuring and Outsourcing

Challenge: Our client was outsourcing the Network and IT functions across several international business units. Differences in roles and processes between each unit and the outsourcer's structure and processes were blocking migration to the outsourced model, and the client needed a means to transfer the function without impairing operations.

Our Approach: We conducted a differential analysis of functional structural and staffing, business processes and unique business requirements in each country. By leveraging our knowledge of industry best practices and effective models for managing outsourced operations, we were able to map out options to standardize each function.

Result: We developed a much more efficient centralized management structure and standardized functions and processes in all countries in a way that met all business requirements while  aligning with the outsourced model. The new model enabled a 10% annual efficiency gain and the successful migration of all business processes to the outsourcer with no operational disruptions for significant operational savings while growing the business across all markets.